Silicon Valley Research Group Insights - April 2009

Our Monthly Touchpoint to Our Clients and Friends

"Quality is not an act, it’s a habit."

 

What's New

SVRG Offers Four New Business Solutions:

In an effort to deliver the highest quality and most actionable and strategic research to our marketplace, SVRG has developed four new business solutions targeted at the needs of our technology clients grappling with maintaining and growing sales in our current global economic climate. The solutions incorporate our “voice-of-customer” research, analysis techniques and deep insights gleaned from a jury-of-executive opinion approach using our proprietary OpinionBridge™ blogging research. The following is a summary of the solutions. For more information, please contact Shawn Fisher (shawnf@siliconvalleyrg.com) based in our Seattle office, who is heading up this project.

·         B2B Revenue Acceleration Lab is designed to maximize velocity and traction from existing in-market customer initiatives and programs. Focusing on examining impact of offers and the persuasion powers of current call-to-actions and how these can be enhanced, the program provides quick analysis and recommendations within an eight week turnaround. Recommendations are delivered in a half-day workshop to stakeholders  using a mind-mapping process to create actionable “impact maps”

·         Scorecard Metrics Force Field Analysis. Using a Force Field Analysis technique, this program offers an analysis and action plan for “moving the needles” on scorecard metrics that are underperforming or could use a boost in performance. Compelling and restraining forces impacting a particular scorecard metric are elicited and mapped with accompanying action plans and time lines for impact

·         Market Validation “Quick-test” for New Venture Development. Targeted at early stage and growing companies to alleviate risks of launching in current market, and also targeted at VCs backing new ventures, an emerging market segment for SVRG in 2009, the solution is also suitable for established market players launching new offerings.

·         Trail-to-Purchase Conversion Accelerator enables high-speed conversion of trail customers and is targeted at the growing number of solutions that are sold through an initial free trail. Clients report large percentages of trail customers who languish in the trail mode, lose interest and do not effectively cross over to adoption. Involves statistical analysis of trail behavior clusters and “voice-of-customer” exit  polling on adopters and non-adopters 

 

Wine and Tell Update:

A reminder to please RSVP by accepting or declining the invitation for our Wine & Tell on April 22 at 4.30pm at the Westin Hotel in Bellevue WA so we can get an accurate count. If you would like to attend or missed our invitation, please contact Meadow Braly (meadowb@siliconvalleyrg.com) as some seats still available on a first come basis.

To recap, we will be sharing customer research and insights on the following topics:

·         Cloud Computing-Barriers and Bridges to adoption

·         Corporate p=Plans for Netbook Adoption and Impact on Corporate i=Infrastructures

·         Windows 7 Adoption Propensities and Plans

·         Trend toward Rich-media Applications using Silverlight, Adobe Flex and Java Platforms- Perceptions and Plans from C-level and Solution Architects

Wine Tasting will accompany the event. The theme this time is “Eclectic” and we are tasting wines from New Zealand, Napa Valley, California’s Central Coast and Italy.

 

Al's Corner

Solving Business Problems

I am excited about this month’s announcement on SVRG’s four new business solutions. Shawn Fisher of our Seattle office has worked hard with our team to bring to market solutions that address the concerns of our clients in the current selling climate.

When I started SVRG 13 years ago, my vision was to build a professional services organization that solved business problems for our clients versus compile data.  I left a well-paying job with a major Silicon Valley semiconductor firm to pursue this vision. Earlier in my career, I had worked for a market research firm that was long on data and short on insight and actionability and I vowed to build a firm that would take a different direction. I am happy to report that the market has responded well. We have a stellar and growing client base. Great people have also joined us and rallied around this vision. When you commit to doing things differently and better, you attract employees who want to be more and do more.

The four new solutions we have developed are in response to what clients reveal to be their pain points in today’s climate. They address top management’s challenges and issues. I am interested in hearing about other business challenges we can help you solve. Please email me (aln@siliconvalleyrg.com). Let’s talk over coffee or a glass of wine on issues you face in the current climate that we can help address.

 

 Al Nazarelli is President & CEO of Silicon Valley Research Group Inc. He divides his time between our San Jose and Seattle offices and can be reached at aln@siliconvalleyrg.com or 408-920-0361 ex 701.

 

 

 

Contact: Meadow Braly, Client Development Manager
(206) 992-4799  • meadowb@siliconvalleyrg.comwww.siliconvalleyrg.com
95 S. Market St., Suite 300 | San Jose, CA 95113

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