EQUS Insights - November 2008

Our Monthly Touchpoint to Our Clients and Friends


What's New with EQUS:

IT Budgets and the Current Economy: EQUS CIO Forum Fall 2008

EQUS is releasing findings of its recent CIO forum on IT Budgets and the Current Economy on November 10, 2008. For more information, or to arrange an in-house briefing or teleconference, contact Meadow Nichols, Client Development Manger (meadown@equsgroup.com)


EQUS Vision and Values:

We are a distinctive and exciting marketing services company focused on delighting our clients. We are highly valued by our clients, employees and shareholders, respected by our competitors and prized in the business community for our vital contribution to the field of marketing.


We believe, above all, in total commitment to our clients, their projects and the delivery of superior, timely output on every project we undertake.

We hold the highest regard for all individuals who contribute to our vision and recognize that our most valuable asset is the intellect, imagination, hard work and dedication of our people.

We are committed to constantly improving and innovating our processes and methodologies. Every client project is an opportunity to surpass ourselves.

We are thankful for the opportunity to demonstrate our talents and abilities and make such a vital contribution to the businesses we engage with

 

Al's Corner:

EQUS and the Current Economy:

Analyst Shawn Fisher interviewed CEO Al Nazarelli, asking questions similar to those we asked in our CIO Forum to be published November 10. Following are highlights:

Shawn: What are EQUS' strategies in the current economy?

Al: To continue to serve our clients with the passion we have for our work and our contributions to making them successful. Continue to see ourselves as solvers of business problems and not researchers. Continue to live our vision and values, now more than ever.  In fact, I want to include a copy of our vision and values statement as a reminder of what is most important to us.

Shawn: What advice and pointers do you have for EQUS staff and how we serve our clients?

Al: I know we have built a great culture here that fosters and recognizes individual talent in service to our clients' needs.  There are a couple of things we need to do even more of in this tough market climate.

One, we need to focus even more on our clients' articulated and unarticulated needs, ensuring that our group processes and individual efforts maximize return on investments clients make with us. Help them realize more than ever from the money they spend. Solve more problems. Invest more individually and as a team in understanding their current challenges and aspirations and helping them get there. 

Two, due to hiring freezes and budget restraints, our clients will be called upon to do more with less.  How do we find ways to help them accomplish more with less? Uncover solutions we can deliver cost effectively. Find ways to have direct and short term impacts on revenue and profit generation for our clients. Can we help maximize response from marketing campaigns? Increase sales velocity? Help clients hold on to and capture market share? Identify ways their sales team can create ways to keep customer initiatives and plans to adopt their solutions vibrant and compelling. 

Shawn: What about the competition? How do we stay ahead in a tough climate?

Al: My response is "What competition"?  EQUS has always focused on playing our own game. The best companies do. Our best clients do. We never benchmarked our offerings to competitors but to client needs. Our focus groups are the best in the technology sector. Our reports contain more insights than any of our competitors due to the deep investments we make in understanding our clients' businesses and the fact that we do not dabble in sectors other than technology. We do one thing and we do it really well. The common refrain from many clients I talk to about the research industry is a wish for more insightful analysis and interpretation of data and their strategic implications. Clients are drowning in data generated by research firms and short on implications and execution direction, the reason they spend money on the research process in the first place. This never has been, and never will be, a gap in EQUS' output. We do not have this problem because our staff is in the technology domain. We do not have consumer goods or fashion apparel analysts making interpretations on complex adoption challenges of a technology solution. Looking at the competition for us would be going backwards. 

Shawn: How do we prepare for the turnaround?

Al: Keep building. This is a great time for a company like ours to make investments in our future. Do not back off on our bold plans. Continue to develop the new solutions we have launched such as our e361® customer intelligence dashboard offering.  Do not back off our plans and ambitions. Continue to work with our signature short term impatience to get things done while cultivating a long term persistence and patience for results as the market turns.

 

"Aging wrinkles the body. Quitting wrinkles the soul." General Douglas Macarthur

 

Contact: Meadow Nichols, Client Development Manager
(425) 883-8060 X718 - meadown@equsgroup.com - www.equsgroup.com
95 S. Market St., Suite 300 | San Jose, CA 95113

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